Last updated on 12 November 2026.
Smart Bulk Delete Products ("the app") is made by Craftshift, Letterhout, Zaandam, The Netherlands. Questions about this policy go to [email protected].
The app inside your Shopify admin, our website https://smart.bulkdeleteapp.com, the support chat and the e-mails we send you. The app has no part on your storefront and collects nothing about your customers.
We do not store data about your customers. The app can only read and change your store's products. It deletes or archives the products, variants and images you choose; when it deletes images, videos and 3D models stay. It never reads orders or customer records. We keep no copy of what it deletes, so a deletion cannot be undone.
To run the app: to build your previews, to run your delete jobs and to e-mail you their result. To support you, which includes our team looking at your store's record, its delete jobs and their logs, and your recent previews when you ask for help; a copy of each job e-mail also goes to our team, and we receive a notice when a store installs or uninstalls the app, is charged for a plan or rates the app. To send you one e-mail after you uninstall the app, which asks for your reason. To find and fix errors. We do not sell your data and do not use it for advertising.
Where a provider processes data outside the European Union, we rely on the European Commission's standard contractual clauses, which are part of the provider's data processing agreement with us, or on the EU-US Data Privacy Framework where the provider is certified under it.
Our pages set two cookies of their own, a session cookie and a security cookie, kept for up to 7 days. The app keeps a few display choices in your browser's storage. Cloudflare may set a cookie it needs to protect the site, and in the app Crisp stores identifiers in your browser.
Our web server logs the IP address, browser and page of every visit, without the query part of the address, and keeps these logs for 14 days. Error entries, which can include an IP address, are kept for up to 52 days. Application logs, which can name your store's domain and e-mail address, are kept for about three weeks.
When you uninstall the app we remove its access to your store at once, cancel your plan's charge, delete your store's profile and replace its e-mail address, the one in your settings included. Your delete jobs and their logs, your preview records, your timezone and your excluded vendors are kept for 48 hours, so that a reinstall within that time finds them. After 48 hours Shopify sends us its erasure request and we erase them; a check every six hours does the same should the request not arrive.
What stays is what keeps a lifetime plan and the free limit working if you install the app again: your store's domain, the dates you first installed and uninstalled the app and when we erased its data, the records of the app's charges, whether your store holds a lifetime or complimentary plan, and how many products the app has deleted.
While the app is installed, your delete jobs and their logs are kept, and preview records are deleted after a year.
Our database is backed up every day. These backups are encrypted and kept for 30 days, an off-site copy for 35 days, and our hosting provider keeps a daily image of the server for 7 days. Data we erase stays in these copies until they expire.
Error reports, support conversations, e-mails and e-mail delivery records held by Sentry, Crisp, Google Workspace and Mailgun follow those services' own retention.
We store no customer data, so a customer data request or a customer data erasure request from Shopify needs no action on our side.
You can ask us at any time what we hold about your store, to correct it, to erase it, or to object to a use of it. Write to [email protected]. We answer within one month. If you are in the European Union or the United Kingdom you can also complain to your data protection authority.
The app is a tool for Shopify merchants and is not directed at children.
When this policy changes we update this page and the date at the top.